Last Updated: November 30, 2021

1. Introduction

This  Privacy Policy (“Privacy Policy”) describes how RIMOSITE, Inc. and its affiliates will gather, use, and maintain your Personal Information on the RIMOSITE Platform. It will also explain your legal rights with respect to that information.

By using the RIMOSITE Platform, you confirm that you have read and understand this Privacy Policy, and our Global Terms of Service (together referred to herein as the “Agreement”). The Agreement governs the use of the RIMOSITE Platform. RIMOSITE will collect, use, and maintain information consistent with the Agreement.

2. General Terms

In this Privacy Policy:

• RIMOSITE, Inc. may be referred to as “RIMOSITE,” “we,” “our,” or “us.”
• We call a user of the RIMOSITE Platform “User,” “Users,” “you,” “your,” or “Client”  as appropriate.
• The community platform that we offer at our website (www.rimosite.com) is referred to as the “Site(s).”
• The mobile applications (whether on iOS or Android) are referred to as the “Apps.”
• RIMOSITE’s Sites, Apps and related services, information and communications are collectively referred to as the “RIMOSITE Platform.”
• “Terms of Service” refers to our  Terms of Service, which can be found here. This Privacy Policy is incorporated into, and considered a part of, the Terms of Service.

3. Information Collection

Information you provide to RIMOSITE

RIMOSITE collects certain personally identifiable information about you, including information that can identify, relate to, describe, be associated with you, or is reasonably capable of being associated with you (“Personal Information”). Examples of Personal Information that RIMOSITE collects include but are not limited to:

Contact Information. This may include your first and last name, postal address, telephone number, and email address.

Billing Data, including your payment instrument number (such as a credit or debit card number), expiration date, and security code as necessary to process your payments.

Identity Information. If you are an Artisan, we may collect Personal Information, such as your name, date of birth and address, national identification number if applicable, together with the result of basic criminal record checks as provided by you, or by our Third-Party Agents (as defined below), as applicable and to the extent permitted by law in your jurisdiction, as well as such information as may be needed to validate your identity.

Financial Information. To help Artisans set up a payment account and help Clients make payments to Artisans and pay fees to RIMOSITE, we may collect financial information, including credit card number, bank routing numbers, tax information, taxpayer identification number, and other payment information, as applicable. We use Financial Information in order to operate the RIMOSITE Platform and to ensure that Artisans are paid by Clients. We do this as necessary for our legitimate interests in providing our platform and services and to fulfill our contracts with Users. To keep your financial data secure, we have contracted with a third party to maintain and process your payment information.

Promotional Information. Certain offerings of the RIMOSITE Platform, such as newsletters, surveys, contests, and the like are optional and so you are not required to enter them or to give us your data in connection with them. Where you do consent to take advantage of RIMOSITE Platform offerings, we will use your data to (as applicable) send you newsletters and other communications that are tailored based on information we have about you, or to operate and manage the survey, contest or similar offering in connection with our legitimate interest in promoting our business and the RIMOSITE Platform. You can opt-out of receiving marketing communications from us.

Content Information. You also may choose to send RIMOSITE Personal Information in an email or chat message containing inquiries about the RIMOSITE Platform and we use this Information in order to help us respond to your inquiry. We also collect content within any messages you exchange with other Users through the RIMOSITE Platform (such as through our chat functionality).

We require that you furnish certain information when you register an account with us in order to provide services through the RIMOSITE Platform. For example, if you are a Client, we collect your first and last name, email address, and your zip or postal code in order to create and administer your RIMOSITE account. We also collect additional information in order to facilitate your booking request, such as information about the task you are seeking, the time, date and location of the task, and Billing Data. If you are an Artisan, we collect your first and last name, email address and mobile phone number in order to create and administer your RIMOSITE account and facilitate communications between you and your Clients through the RIMOSITE Platform. We also collect information about your tasks and skills, as well as Identity Information and Financial Information.

Third Party Information. We allow third party registration from site such as “Facebook and Google”, they may provide us with basic information such as your name, address, & email, related to your Task needs. We may receive additional information about you, such as demographic data, or fraud detection information, from Third-Party Agents (as defined above) and combine it with other information that we have about you, to the extent permitted by law, in order to comply with our legal obligations and for the legitimate interest in improving the RIMOSITE Platform. RIMOSITE may work with Third-Party Agents to perform identity checks and criminal background checks on Artisans, if applicable and permitted by local law, in order to advance our legitimate interests in ensuring the safety of our Users and maintaining the integrity of the RIMOSITE Platform.

4. Information RIMOSITE Collects Automatically

We automatically collect certain information when you use the RIMOSITE Platform. The categories of information we automatically collect and have collected, including in the last 12 months, are as follows:

Service Use Data, including data about features you use, pages you visit, emails and advertisements you view, portions of the RIMOSITE Platform that you view and interact with, the time of day you browse, and your referring and exiting pages.

Device Data, including data about the type of browser or device you use, your device’s operating system, your internet service provider, your device’s regional and language settings, and device identifiers such as IP address and Ad Id. When you visit and interact with the RIMOSITE Platform, RIMOSITE may collect certain information automatically through cookies or other technologies, including, but not limited to, the type of computer or mobile device you use, your mobile device’s unique device ID, the IP address of your computer or mobile device, your operating system, the type(s) of internet browser(s) you use, and information about the way you use the RIMOSITE Platform (“Device Information”). We may use Device Information to monitor the geographic regions from which Users navigate the RIMOSITE Platform, and for security and fraud prevention purposes. Use of any IP-masking technologies or similar technologies (like the TOR network) may render portions of the RIMOSITE Platform unavailable and are forbidden on the RIMOSITE Platform.

Location Data, including imprecise location data (such as location derived from an IP address or data that indicates a city or postal code level), and, with your consent, precise location data (such as latitude/longitude data). When you visit the RIMOSITE Platform via a native mobile application, we use, with your consent when required under applicable law, GPS technology (or other similar technology) to determine your current location in order to determine the city you are located in and display a relevant location map. We will not share your current location obtained in this manner with other Users.

Cookies and similar technologies are described in our Cookie Policy, which sets out the different categories of cookies and similar technologies that the RIMOSITE Platform uses and why we use them.

5. RIMOSITE’s Use of Information

We collect and use information for business and commercial purposes in accordance with the practices described in this Privacy Policy. Our business purposes for collecting and using information include:

• To operate and make available the RIMOSITE Platform. We use your data to connect you with other Users to enable the posting, selection and completion of jobs for users.
• For billing and fraud prevention, on the basis of our legitimate interests in ensuring a safe and secure environment in which Clients and Artisans can meet and conduct business, and in order to comply with our legal obligations;
• To conduct identification and criminal background checks, if applicable and to the extent permitted by local law, on Users, in order to advance our legitimate interests as well as for the substantial public interest of ensuring the safety of our Users both online and offline, preventing or detecting unlawful acts, protecting the public against dishonesty, and maintaining the integrity of the RIMOSITE Platform given that Artisans often interact directly with Clients and may enter their homes;
• To analyze RIMOSITE Platform usage as necessary for our legitimate interest in improving the RIMOSITE Platform to grow our business;
• To contact you and deliver (via email, SMS, push notifications, or otherwise) transactional information, administrative notices, marketing notifications, offers and communications relevant to your use of the RIMOSITE Platform, with your consent when required under applicable law, as necessary for our legitimate interests in proper communication and engagement with our Users, and in promoting our business;
• To provide you with customer support in order to fulfill our contracts with Users;
• For internal market research for our legitimate interest in improving the RIMOSITE Platform to grow our business;
• For troubleshooting problems for our legitimate interests in ensuring a safe and secure environment in which Users can meet;
• To assist Users in the resolution of complaints and disputes between them, as necessary for our legitimate interests in facilitating good relations among Users;
• To enforce our Terms of Service and our legitimate interests in ensuring our Agreement is complied with; and
• As otherwise set forth in the Agreement.

Interest-Based Advertising. Ads are a standard part of user experience on the Internet, and RIMOSITE believes that targeted advertising enhances this experience. RIMOSITE and affiliate third parties may use cookies and other technologies to place ads where they believe interested Users will see them. In addition to banner ads, RIMOSITE may advertise products, companies and events that we think might interest you through the email address and/or phone number you provide. We may incorporate Tracking Technologies on the RIMOSITE Platform (including our website and emails) as well as into our ads displayed on other websites and services. Some of these Tracking Technologies may track your activities across time and services for purposes of associating the different devices you use, and delivering relevant ads and/or other content to you (“Interest-Based Advertising”).

For more information and to understand your choices regarding third-party ads, please see our Cookie Policy. Advertising and marketing is carried out as necessary for our legitimate interests in providing an engaging and relevant experience, promoting our services, and growing our business.

Analytics and Market Analysis. RIMOSITE may analyze information (“Market Analysis”) as necessary for our legitimate interests in providing an engaging and relevant experience, and promoting and growing the RIMOSITE Platform.

RIMOSITE uses information to offer services to Users who express an interest in these services, through a poll for example, or to Users who can be presumed to have an interest based on results from our Market Analysis. We do this as necessary for our legitimate interests in providing an engaging and relevant experience, promoting our services, and growing our business.

Cell Phone Numbers. RIMOSITE may use your cell phone number to call or send recurring text messages to you, using an autodialer or prerecorded voice, in order to provide you notifications about available jobs, for marketing purposes (with your consent where required by law), and to administer the RIMOSITE Platform. If you would like more information about our policy, or how to opt out, please review the “Your Rights and Choices” section below or Section 9 of our Terms of Service. You may be liable for standard SMS and per-minute charges by your mobile carrier. RIMOSITE may also message you via push notifications (with your consent when required under applicable law), which you can opt-out of on your mobile device. Data rates may apply.

Call recordings. Calls to or from RIMOSITE or its Third Party Agents may be monitored and recorded for the purposes of quality control and training. Such calls may contain Personal Information.

6. Information Sharing

We only share the Information we collect about you as described in this Privacy Policy or as described at the time of collection or sharing, including as follows:

Third Party Agents. We share information, including Identity Information, with entities that process information on our behalf for our business purposes. We contractually prohibit our Third-Party Agents from retaining, using, or disclosing information about you for any purposes other than performing the services for us, although we may permit them to use information that does not identify you (including information that has been aggregated or de-identified) for any purpose except as prohibited by applicable law.

To operate the RIMOSITE Platform, including processing your transactions, we may share your Personal Information with our agents, representatives, vendors and service providers (“Third Party Agents”) so they can provide us with support services as follows:

• Email origination;
• Identity checks (currently carried out by our providers
• Our fraud detection providers also use information relating to you and your use of and activity on the RIMOSITE Platform to provide fraud detection services to their other clients;
• Receipt, invoice, or support services;
• Customer relationship management services;
• Data analytics;
• Marketing and advertising;
• Website hosting;
• Communications services;
• Technical support;
• Financial transaction fulfillment (in which we are currently supported by paystack who processes your Personal Information in accordance with its own privacy policy) and related chargeback and collection services; and
• To otherwise help us provide the RIMOSITE Platform.

Partners. Some RIMOSITE content is “sponsored by” or “presented by” other companies. If you connect to the RIMOSITE Platform through a co-branded version of our RIMOSITE Platform or otherwise participate in one of our partner programs, we may share information about your use of the RIMOSITE Platform with that Partner in order to offer the integrated platform and to evaluate the partner program. We may also share your Personal Information with our Partners in order to receive additional information about you, or in order to create offers that may be of interest to you. Please check such Partner’s privacy policy before revealing information about yourself. If you don’t want these Partners to have your Personal Information, you can choose to not participate.

By entering a promotion, you agree to the official rules that govern that promotion, and may, except where prohibited by applicable law, allow the sponsor and/or other entities to use your name, voice, and/or likeness in advertising or marketing materials. We may occasionally contact you, if you want us to, with information about special events, activities, promotions, submission opportunities, and programs. You always have the ability, in your Account, to ask RIMOSITE not to contact you with this type of information.

Matched Ads. We use Matched Ads by sharing personal information with another party or incorporating a pixel from another party into our own Sites, and the other party matching common factors between our data and their data or other datasets for advertising purposes. For instance, we incorporate the Facebook pixel and google analytics on our Sites and may share your email address with Facebook as part of our use of Facebook Custom Audiences.

Other Users. RIMOSITE facilitates contact between Clients and Artisans and reserves the right to share one User’s contact information (e.g., name, phone number, email, or postal address) with other Users, or with the recipient User’s legal or other authorized representative, in order to: (1) facilitate or communicate the resolution of an investigation or dispute related to or arising from an interaction between two or more Users of the RIMOSITE Platform; or (2) facilitate the performance of a job. This exchange of information is essential to the operation of the RIMOSITE Platform.

Legal Obligations. RIMOSITE and our Third Party Agents may disclose your Personal Information or User Generated Content to courts, law enforcement, governmental or public authorities, tax authorities or authorized third parties, if and to the extent required or permitted to do so by law or where disclosure is reasonably necessary to: (i) comply with RIMOSITE’s legal or regulatory obligations; (ii) respond to a court order, warrant or subpoena; (iii) respond to a valid legal request relating to an investigation into alleged criminal or illegal activity; or (iv) respond to or address any other activity that may expose us to legal or regulatory liability.

7. Your Rights and Choices

You may opt-out of receiving promotional communications from us, including promotional communications related to the RIMOSITE Platform, and request the removal of your Personal Information from our databases, or deactivate your account, by logging on to the Site or App and clicking on the “Account” tab, or by contacting us.

Account Settings. During registration you choose whether to receive marketing correspondence from RIMOSITE. This information remains on your Profile where you can, at any point, easily edit it. After logging on, click on the “Account” tab, then select “Notifications” to make your preferred selections.

Push Notifications. You have the option to receive updates and relevant offers via push notifications in your app. These notifications can be configured in the settings of your mobile device at any time.

Corrections to Profile. You have the right to access, update, and correct inaccuracies in your RIMOSITE Profile at any time by logging in and clicking on the “Account” tab. There, you can view, update, and correct your Account information.

So that we may protect the integrity of the RIMOSITE Platform, there are certain pieces of information, such as your age, that you cannot alter yourself. 

8. RIMOSITE’s Information Retention Policy

We retain personal data for as long as you are a User in order to meet our contractual obligations to you, and for such longer period as may be in our legitimate interests and to comply with our legal obligations (see Exhibit A for exemplar document retention periods). We may also retain data from which you cannot directly be identified, for example where stored against a randomly-generated identifier so we know the data relates to a single User, but we cannot tell who that User is. We use this kind of data for research purposes and to help us develop and improve our services, and we take appropriate measures to ensure you cannot be re-identified from this data.

9. RIMOSITE’s Security of Collected Information

Your RIMOSITE account is password-protected so that only you and authorized RIMOSITE staff have access to your account information. In order to maintain this protection, do not give your password to anyone. Also, if you share a computer, you should sign out of your RIMOSITE account and close the browser window before someone else logs on. This will help protect your information entered on public terminals from disclosure to third parties.

RIMOSITE implements and maintains reasonable administrative, physical, and technical security safeguards to help protect information about you from loss, theft, misuse and unauthorized access, disclosure, alteration and destruction. RIMOSITE has staff dedicated to maintaining this Privacy Policy and other privacy initiatives, periodically reviewing security, and making sure that every RIMOSITE employee is aware of our security practices. Nevertheless, transmission via the internet is not completely secure and we cannot guarantee the security of information about you.

10. Notification of Changes

RIMOSITE’s Privacy Policy is periodically reviewed and enhanced as necessary. This Privacy Policy might change as RIMOSITE updates and expands the RIMOSITE Platform. RIMOSITE will endeavor to notify you of any material changes by email. RIMOSITE also encourages you to review this Privacy Policy periodically.

11. Children’s Privacy

This service is intended for a general audience, and is not directed at children under 13 years of age. In certain jurisdictions, this minimum age may be higher. We do not knowingly collect or “sell” the Personal Information of minors under 18 years old who are Nigerians.

12. Governing Law and Jurisdiction
13.   These Terms shall be governed in accordance with the laws of the Republic of Nigeria.
14.   Any dispute arising out of or in connection with these Terms, including any question regarding its existence, validity or termination, shall be referred to and finally resolved by arbitration under the Arbitration and Conciliation Act (Cap. A18) of the Republic of Nigeria. The number of arbitrators shall be one. The seat of arbitration shall be Lagos, Nigeria. The language to be used in the arbitral proceedings shall be English

13. Contact

If you want to send any notice under these Terms or have any questions regarding the Service, you may contact us at: support@rimosite.com.

Last updated: 30 November, 2021